Service Quality Testimonials

Sheldon was very helpful and knowledgeable.  He quickly ascertained the issue and led us to resolve it.

Provided excellent customer support and also needed information/guidance.

Viet was as wonderful and helpful as always. I always know we are in good hands when Viet is on a case. Make sure to share this feedback with Viet.

10/10 as usual. Always appreciate the help, understanding, and persistence of everyone I work with. Thanks, John!

I always get the support I need. This time was no different. Matthew helped me get through the same type of issue we’ve been running into in our unique environment, and I couldn’t be more grateful. I’m hopeful I won’t need to reach out on this issue again (especially since it wasn’t a SecureDoc issue to begin with!) Thank you very much!

Always fantastic service with incredibly helpful information. I feel I’m always treated with respect and patience, and I learn something new every time. Thanks so much!

Sheldon was able to provide all the information I needed in a timely fashion and answered all inquiries in order to support the AP reset process.

The resolution process was straightforward and the basic steps required were communicated effectively to me. Keep up the good work!

Viet is ruthless and found a solution that not only met my expectations, but he also explained how the solution worked and functionally why I would want it set specific ways. He’s a value add that should certainly be recognized for his tenacity in finding a solution regardless of how complex it may be.

John was incredibly helpful and I really appreciated his help. I initially reached out for assistance with some clarification and he helped me beyond that with some further clarification I would have wasted a lot of time on my own with. Thank you!

Sheldon walked me through the best way to send log files for further issue diagnosis, and once we established the problem, he gave me a realistic timeline for remediation. … The solution was provided, and worked perfectly.I appreciate the candid manner of our conversations, the well documented instructions provided, and the follow up. I look forward to working with WinMagic in the future, and will recommend you, and your product to others.