Stellenangebote

Reporting to the Director of Global Technical Support, the Technical Support Specialist will provide WinMagic customers in the EMEA region with an exceptional level of customer service in order to ensure all product support/technical incidents are handled in a timely manner and to the customer’s complete satisfaction. In additional to having a strong desire to excel in customer relations, the successful incumbent must possess effective communication skills, exceptional technical acumen and innovative troubleshooting to help resolve customer issues in a timely manner.

Key Responsibilities: 

• The incumbent is responsible for first and second level support by helping to identify and resolve customer issues in a professional and in a timely manner (in accordance with published response times) through effective telephone or e-mail communication. The incumbent will own the issue from “cradle to grave” and work with other internal stakeholders as required to drive the issue to resolution.
• The incumbent will manage customer relationships with an eye towards being an advocate for the customer and being completely accountable for what the customer needs from them.
• The incumbent is responsible for maintaining and updating customer information within our Salesforce Service Cloud to include items such as technical environment, contact listing, metadata, database information and workflows. The incumbent is also responsible for clearly documenting all customer interactions within our Salesforce Service Cloud.
• The incumbent is responsible for providing comprehensive reporting of software defects and customer enhancement requests to Product Management, QA and Development teams.
• The incumbent is responsible for authoring technical documents for inclusion in the Knowledge Base to the benefit of both customers and internal stakeholders.
• The incumbent is expected to participate in an alternating 8-hour shift schedule with team members to provide customer.

Required Skills: 

• Three or more years of Experience in a technical customer support environment working with various operating systems and networks.
• A demonstrable history of supporting enterprise customers and enterprise software is required. By demonstratable, we mean that you must be able to show to us that you have previously supported enterprise software and enterprise customers.
• A demonstrable history of taking ownership of issues and driving issues to resolutions is required. By demonstratable, we mean that you must be able to show to us that you are capable of taking an issue and managing it to resolution.
• A demonstrable history of providing exceptional customer service is required. By demonstratable, we mean that you must be able to show to us that you have previously provided exceptional customer service in an enterprise environment.

• Applicable technical experience with all of the following:
  • Advanced experience with Microsoft Windows desktop and server operating systems is required.
  • Previous experience with BitLocker, self-encrypting hard drives, and other encryption technology is required.
  • Previous experience with macOS and Linux is required.
  • Advanced experience with MS SQL Server is required.
  • Advanced experience with Active Directory is required.
  • Experience with troubleshooting networks is required.
  • Advanced experience with Internet Information Server (IIS) is required.
  • Experience using Microsoft Office is required.
  • Experience using Salesforce would be an asset.
  • Experience using and/or implementing FIDO2 authentication systems would be an asset.
  • Experience implementing tokens and/or smart cards would be an asset.
• The ability to speak, read, and write German at a native level is required.
• The ability to speak, read and write English is required.
• The incumbent should be highly organized with the ability to balance and prioritize multiple projects in a fast-paced environment.
• Being able to speak, write, and read additional languages would be an asset.

College Diploma/Bachelor’s Degree in related field is required.

Beschreibung

Der Account Director ist für das Erreichen/Übertreffen der vierteljährlichen und jährlichen Umsatzziele verantwortlich, die für das zugewiesene Gebiet und die Kunden festgelegt wurden.  Er zeichnet für die Planung und Umsetzung einer Strategie verantwortlich, die darauf abzielt, bestehende Erfolge zu nutzen, um neue Zielkunden zu gewinnen und das Gebiet zu vergrößern. Zu den weiteren Aufgaben gehören das Management sämtlicher Kundenaktivitäten, Kundenbeziehungen und die Koordinierung aller Ressourcen.

Aufgaben

• Akquisition und Management von Kunden, neue Geschäftsabschlüsse durch Information der Kunden über die Möglichkeiten von WinMagic und Erreichen eines hohen Maßes an Kundenzufriedenheit, was zu Kundenbindung, Verlängerung von Wartungsverträgen und der Bereitschaft führt, als Referenzkunde genannt zu werden
• Effektives Entwickeln und Management einer Kunden-Pipeline und Übertreffen der zugewiesenen Quoten durch Nutzen und Anleiten des Vertriebsinnendienstes, um strategische Zielkunden zu erreichen, sowie durch genaue Prognosen
• Verhandlungen mit Kunden und Umgang mit Streitigkeiten in den Bereichen Abrechnung, Support, Service u. a., durch Eskalation von Problemen an das Management
• Definieren und Dokumentieren der geschäftlichen Anforderungen der Kunden sowie aller technischen Fragen
• Kommunikation und Zusammenarbeit mit dem internen Entwicklungsteam zur Lösung technischer Probleme sowie Zusammenarbeit mit dem Kundenteam zur Lösung von Produktproblemen
• 50 % Reisetätigkeit innerhalb des Zuständigkeitsgebiets und Nordamerika zu Messen, Kundenbesuchen, Seminaren usw.

Das bringen Sie mit

• Mindestens sechs Jahre Außendiensttätigkeit im Vertrieb von Softwarelösungen für Unternehmen
• Bachelor-Abschluss, vorzugsweise im technischen Bereich
• Kenntnis des nordamerikanischen Marktes für Softwaresicherheit, insbesondere im Bereich Verschlüsselung, mit Schwerpunkt auf Trends und Gesetzgebung, die den Markt beeinflussen
• Ausgeprägter allgemeiner Geschäfts- und IT-Sachverstand/Verständnis für allgemeine Probleme, mit denen IT-Organisationen der öffentlichen Hand und der gewerblichen Industrie konfrontiert sind
• Pflege von Partnerbeziehungen in der Region
• Ausgereifte und überzeugende Präsentationsfähigkeiten (mündlich und schriftlich) und soziale Kompetenz; selbstbewusster Umgang mit Führungskräften der C-Ebene
• Selbstständiges, offenes, kooperatives Arbeiten mit einem ausgeprägten Dringlichkeitsbewusstsein, um auf die gesetzten Geschäftsziele hinzuarbeiten
• Ausgeprägtes Organisationstalent
• Nachgewiesene Führungsqualitäten und allgemeine Managementkompetenz

WinMagic is seeking a passionate and talented Business Development Representative to join our North America sales team. Reporting to Director of Marketing, this role is responsible for generating leads by working collaboratively with the sales & marketing team. The ideal candidate should be a quick learner with strong communication skills, and have the ability to represent our products and services in a compelling way.

Responsibilities

• Creatively use prospecting strategies to identify and initiate outreach to prospects
• Partner with the field sales team to improve quality and pipeline generation
• Ability to qualify leads using the BANT sales framework
• Serve as a front-line of contact between prospects and WinMagic
• Conduct designated number of calls on a daily basis
• Consistently achieve and exceed qualified lead quotas

Skills and Attributes

• 5+ years of experience with data encryption and /or IT security is an asset
• Proven track record of establishing pipeline within a sales organization
• Excellent relationship builder with a hunter mentality
• Exceptional time management skills with the ability to prioritize tasks
• Experience with CRM (Salesforce) preferred
• Bachelor’s degree in Business Administration, Marketing or relevant field

Benefits

• Access to flexible work programs
• Competitive salary and benefits packages
• Education Reimbursement

Reporting to the head of sales, the Channel Manager, NA will be responsible for building and fostering relationships with our partners and resellers withing North America. You will help develop strategies to generate revenue and engage prospective customers through business development activities alongside our Channel partners through marketing initiatives such as events, campaigns, seminars etc.  This includes recruiting and developing resellers to obtain maximum market and territory coverage while ensuring a consistent pricing and service methodology across the various resellers and partners.

Part hunter, part farmer, you will be responsible to expand WinMagic;s awareness throughout the partner network and nurture these connections with the goal of creating WinMagic champions.  You will be a key member of the North American sales team, responsible for sharing WinMagic’s brand and security solutions with our channel partners.

About you

• You build relationships with ease
• You effectively ‘read the room’ and connect with others
• You’re curious by nature with a strong desire to learn
• You’re known for your resourcefulness and understand the nature of being part of small team
• You’re a great listener and know how to take the time to understand the problem before advising on solutions
• You’re incredibly organized and can respond to multiple queries in a timely manner
• You love networking and building relationships
• You’re driven to succeed and able to quickly adapt when necessary
• You have an entrepreneurial mindset
• You’re hands-on with the attitude to get things done

Responsibilities:

• Develop, foster, and maintain relationships with partners to build the brand and the business.
• Build the organizational network through targeted outreach and strong project planning.
• Analyze and report on partner initiatives, forecast for strategic changes and report on key metrics and complex, multi-dimensional sales efforts, both at the customer level and corporate environment.
• Contribute to WinMagic’s overall marketing and sales strategy to drive lead generation initiatives for pipeline growth.
• Manage sales activities of partners to generate revenue.
• Evaluate partner sales performance and develop process improvements to optimize partner management activities
• Stay current with latest developments in marketplace and competitor activities.
• Educate WinMagic’s partners on the product capabilities as well as assist in partner training in order to achieve a high level of partner and customer satisfaction resulting in customer retention and references;
• Deliver customer and partner presentations, and attend sales meetings and partner conferences.
• Manage partner marketing activities such as trade shows, campaigns and other promotional activities.
• Collaborate with internal team (Customer Success, Marketing, Direct Sales, Product, etc.) to ensure partners have everything they need to successfully resell
• Ensure partner expectations are being met (or exceeded!)
• Up to 20% travel required within NA.

Desired Skills and Experience

• Bachelor’s degree in Business Management, Marketing, Computer Science or related field, or equivalent work experience
• Minimum 5 years’ experience in B2B people facing roles
• Experience in building/ helping build channel ecosystem in Tech from scratch is required
• Excellent interpersonal, presentation, communication, and organizational skills
• Ability to assemble and present effective sales presentations
• Develop and maintain partner and prospective partner relationships through the use of Salesforce
• Negotiating contracts and growth plans with current and prospective channel partners
• Ability to use analytical skills to analyze Key Performance Indicators to determine the health of a channel partner relationship.

Location: Remote

At WinMagic, we are committed to providing the most feature-rich solutions in encryption and passwordless authentication to our customers. With more than 20 years of continuous innovation in encryption and now the inclusion of passwordless authentication, WinMagic is revolutionizing cybersecurity to an extend the industry has not seen to date.

You will be joining a fast-paced environment with a mission to effectively simplify security for even the most complex environments. We are looking for a Product Manager with strong background in developing and maintaining authentication products that leverage an IdP server. You will have an opportunity to interact directly with customers to collect input and identify opportunities for our product. As a highly passionate and innovative Product Manager, you will be part of a team of problem solvers, helping to make cyberspace a safe place not only for businesses but also for consumers.

Job Duties and Responsibilities

• As part of the Product Management Team, this candidate should have experience understanding competitive solutions from both a technical and value proposition perspective
• Engage with identity and security leaders at prospects and customers to understand market trends, detailed requirements, clear validations, and use cases
• The candidate will work closely with Sales, Marketing, Support, and Customer Success team
• Clearly articulate position and differentiation against market offerings, and be an expert on competitive capabilities
• Define, build alignment with and lead the execution of the strategy and roadmap for your product teams
• Write, prioritize and accept user stories and epics for security products
• With a strong understanding of the technology marketplace, customer needs and the product roadmap, the PM will help to ensure a strong product adoption within the customer base to drive maximum value and satisfaction while helping to identify upselling opportunity
• Collect customer feedback, market research and competitive analysis to assist in the creation of the product roadmap
• Assist customers with product adoption to ensure maximum value
• Represent WinMagic at various speaking engagements, conferences, and press interviews

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or related field
• Excellent knowledge and experience in Identity and Access Management (IAM) for Enterprise Security Solutions
• Experience developing and executing GO-TO-Market initiatives and product launch initiatives with Cloud, SaaS, Enterprise models is a must
• Be an expert on target personas and segments, how users adopt and customers buy our identity and access management products, and the value they derive from them
• Demonstrated interpersonal, verbal and written communication skills, including public speaking experience
• Comfortable working in a very cross-functional role with a highly distributed team

Benefits

• Competitive compensation and opportunities for advancement
• Fast-paced and collaborative environment
• Access to flexible work programs
• Comprehensive health coverage including medical, dental, and vision
• Education reimbursement

Reporting to the VP Sales, the Revenue Operations Manager is responsible for making sure the sales teams are operating as efficiently and productively as possible.  Using a healthy amount of data tracking and analysis, the successful incumbent will provide stakeholders with recommendations and insights to improve performance and track success against corporate goals.  
Essential Duties/Responsibilities:

• Identify opportunities to improve sales effectiveness. Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development
• Develop data-driven insights and recommendations on pipeline, segmentation and targeting, and sales motion
• Ensure our new and existing reps are both onboarded and ‘everboarded’ well; programs, coaching, training, and tools are in place to provide ongoing learning and development
• Partner with VP sales, to develop annual goals and on driving day-to-day execution

Required Skills and Qualifications:

• University degree from an accredited institution along with 8+ years’ experience in revenue operations within a technology company.
• Demonstrated proficiency managing analytically rigorous initiatives.
• Experience in managing sales & marketing process including pipeline, forecasting, CRM (Salesforce), etc
• Exceptional communicator and willingness to maintain a flexible schedule to support the global sales team.

Benefits

• Access to flexible work programs
• Competitive salary and benefits packages
• Education Reimbursement

We are looking for a Software Developer to help develop and maintain a highly advanced Enterprise Security Solutions for WinMagic. We’re looking for someone with software engineering skills, systematic thinking, analytical and problem-solving skills, as well as the innovation, creativity, and serious hard work to make our products successful. You’ll work with our agile development teams and other software engineers who happen to love the challenge of building products that secure our customers data.
The successful candidate will thrive in a high-energy company, should have a passion for software development, driving code quality, taking ownership of new problems and challenges, and be able to think through and solve complex issues in a collaborative manner. The candidate should be a flexible, highly independent worker as well as an excellent team player, and able to work efficiently under schedule deadlines.
Essential Duties/Responsibilities

• Specify, design, implement and port Linux software in a dynamic product development environment
• Design code with special attention to accuracy and security
• Work collaboratively with QA team to define test plans
• Develop unit tests, troubleshoot and resolve software defects

Required Skills and Qualifications

• Bachelor’s Degree in Computer Science, Math, Engineering or a related field
• Prior experience as an Architect, specifically in Linux, implementing new software features
• 10+ years overall experience in C and C++ programming, Linux operating systems particularly related to operating systems/kernels, networking and file systems
• Prior experience with Linux kernel module development preferably Block IO
• Experience working with various encryption symmetric and/or asymmetric algorithms
• Strong problem solving, expert troubleshooting and debugging skills
• Knowledge and passion for solid software engineering practices, release processes and project life cycles

Desired Skills

• Experience designing security features in Linux
• Experience with TLS/SSL, 802.1x, X509 certificate management highly desirable
• Knowledge of Linux kernel x86 architecture for wireless and Bluetooth subsystems

We are looking for a dedicated, ambitious, and self-driven Technical Account Manager. As a Technical Account Manager, you will work closely with our customer and build a strong relationship with them. You will also be helping them with their technical goals and deployment project.
Duties and Responsibilities

• Assist customers’ technical requests and take care of any technical issues
• Build strong customer relationships
• Be self-motivated and able to work independently
• Manage customer expectation and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
• Keep track of account metrics
• Communicate the progress to both internal and external stakeholders
• Read error logs and assist with connecting to developers and derive prompt solutions

 Qualifications

• A proven track record of Technical Account Management or other relevant experience.
• Experience in managing multiple projects and issue tracking
• A listener who is customer-oriented and attentive to their needs
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills via chat, email, and video calls
• Experience and strong knowledge in Office 365, Zoom and Ticketing Systems
• Experience in using software such as Salesforce, Jira etc.
• Experience with Disk Encryption is a plus

Benefits

• Access to flexible work programs
• Competitive salary and benefits packages
• Education Reimbursement