Kevin David

14 posts

Kevin David is Director, Global Technical Support who not only loves technology, but getting the most out of himself and others around him. To do this he leverages his past experiences in everything from startups to Fortune 500 companies which gives him a very broad base to work from. When he’s not online, Kevin is offline either Nordic skiing or road cycling with his wife Angela. Writing for the SecureSpeak blog gives Kevin another opportunity to freely share his experience with others, which is something he loves to do.

Why Average Handle Time is not a Good Customer Experience

Have you ever called a contact center within a company because you had an issue, and felt like you were being “hurried” off the phone? If you’ve had that experience, there’s a reason for you feeling that way. Which is…

Apr 25, 2017

Kevin David

Coaching: The Key Tool for Successful Support Teams

I’m passionate when it comes to coaching and developing a Tech Support team. Because when you make a sincere effort to coach and develop Tech Support agents, it results in a more engaged agent who delivers world class support. One…

Apr 12, 2017

Kevin David

Why Average Handle Time is not a Good Customer Experience

Coaching: The Key Tool for Successful Support Teams

Why Average Handle Time is not a Good Customer Experience

Coaching: The Key Tool for Successful Support Teams

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